Service Support
Pre-Sales
1. Rapid response to inquiries and professional one-on-one project coordination.
2. Complete set of compliance certification documents to ensure compliant project implementation.
3. Free customized solutions tailored to all energy storage scenarios.
4. Transparent and accurate pricing to strictly control procurement costs.
5. Support for customization of appearance, packaging, and branding.
In-Sales Services
1. Sample testing is conducted first; mass production begins only after testing is passed, ensuring strict quality control.
2. A WhatsApp group is established upon order placement, with R&D, Quality, and Production teams fully dedicated to ensuring order delivery.
3. Real-time order progress updates with full visibility throughout the process.
4. Real-time updates on the latest logistics status after goods leave the factory.
5. Tailored to overseas markets, providing localized adaptation services.
After-Sales Service
1. 3–5-year extended warranty with 24/7 global after-sales support.
2. Free installation guidance, BMS commissioning, and technical training.
3. Remote troubleshooting for efficient resolution of after-sales issues.
4. Free provision of promotional materials to support clients’ marketing efforts.
5. Long-term technical support and continuous sharing of cutting-edge industry insights.
